Days after Swatch Group AG prompted a consumer craze with a budget version of its Omega-branded watch, some users began reporting a problem with their $260 purchases: They can can leave dye marks on the wearer’s wrist.
The phenomenon has been flagged by buyers of the “Mission to Neptune” timepieces in the MoonSwatch series, in complaints on social media sites like YouTube and Reddit. The company said the dye bleeding off the watch is “harmless” and a “very, very rare experience.”
The discoloration will vanish over time, the company assured customers. The explanation is a “high amount of pigments used to achieve a strong color result,” a Swatch spokesperson wrote in a response to questions from Bloomberg News.
“The pigment is not hazardous to skin, non-toxic, so this effect is completely harmless for the wearer,” said the spokesperson based in Biel, Switzerland, adding that the color of the item will also be unchanged. “We have reported this to the quality management of our production facilities that have already taken all necessary measures on this matter.”
Demand for the item priced at around $260 — a cheaper version of the iconic Speedmaster Professional or so-called ‘Moon Watch’ because of its use by U.S. astronauts — sparked a global buyers’ frenzy last week, with shoppers from London to Singapore mobbing Swatch stores to purchase the product.
While not being billed as a limited-edition item, the collaboration between the Swiss company’s luxury Omega brand and more budget-friendly Swatch label is also being offered at massive premiums of as much as thirty times its original price on EBay.
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